Statistics Computer Support Personnel

In general, it is best to send mail to support to contact us. Usually, the response will come from one of us as listed below.

General:

• Brian Smith:
  Primary areas of expertise: Unix, networking, security.
  Responsibilities: mail server, web server, unix systems.

• Eric Drake:
  Primary areas of expertise: Windows and Macintosh.
  Responsibilities: Windows servers and desktop.

• Ryan Hayes:
  Primary areas of expertise: Windows, Macintosh, HTML, Javascript, PHP, MySQL.
  Responsibilities: Undergradate instruction support, 341 lab, webmaster.

• Sean Ludemann:
  Primary areas of expertise: Windows.
  Responsibilities: Front line support, hardware issues.

Other Areas:

• Programming Languages:
  We don't debug programs, but can help in some cases.

• Statistical Packages:
  We do not know much about these packages as we aren't statisticians, but we may be able to point you in the right direction.

• Classroom Computers:
  For installs and problems with classroom/instructor computers send mail to clasrmhlp@osu.edu. If this doesn't get response, contact us.

• Homenet:
  We will try to answer questions about dialing in from home, but these should most likely be directed to 688-HELP, the OIT help line.

Note:
If you have any complaints about support services, please contact Brian Smith. Hopefully, you will not need to go beyond. If you are still dissatisfied, contact the Chairperson of the Computing Committee.

Computer Committee: (2007-2008)
Jason Hsu (Chairperson)
Peter Craigmile
Prem Goel
Chris Hans
Radu Herbei
Brian Smith